29 January 2025

New customer comments cards and boxes

A pink and white letterbox style box with text Glasgow Life Your comments count printed on it

Look out for our new customer comments cards and boxes, coming to your venue soon.

It's important to hear from our customers and visitors to find out what we are doing well, what we can improve and how much our services are appreciated.

Please send any customer compliments, complaints, enquiries, or suggestions you receive to the Central Admin Customer Service Hub on glcentraladmincustomerservicehub@glasgowlife.org.uk (ideally within 24 hours). 

All complaint communication with the customer must be made from the Central Admin Customer Service Hub. Do not use your own Glasgow Life email account when responding to customers.

Find out more about the process and timelines for our customer comments cards, as per the Scottish Public Services Ombudsman Act 2002, on the Administration pages of the intranet.

There are also two GOLD courses available on our Complaints Handling Procedures.

Please contact the Central Admin Customer Service Hub if you would like any guidance on recording customer comments, or if you have any questions.