Frequently Asked Questions, Terms and Conditions and Privacy Notice

Each household is entitled to request up to 6 tickets.

The ballot is via an online form which applicants complete with all their details and how many tickets they require. The data is the sorted by a third party to identify Glasgow residents and those out with – 93% of tickets are allocated to those within Glasgow and 7% out with. The data is then verified by a process to ensure no duplicate entries are entered into the ballot using email address, household address and name. The successful applicants are then chosen at random to ensure the system is fair to all. There is no human intervention in this process – it is all carried out by computer software by a third party.

Glasgow is a welcoming city for tourists, workers and visitors. We prioritise event tickets for citizens, while ensuring there is a proportion available for visitors to the city.

Glasgow’s Christmas Lights Switch On at George Square is a popular event in the city’s calendar and officially marks the start of the festive period in Glasgow. Since the number of potential attendees exceeds the physical space available within George Square, a means of managing spectator numbers is required.

The ballot system gives everyone a chance to apply for tickets online without having to wait in a physical queue or apply by phone. If applicants don’t have access to the internet they can visit any of our Glasgow Libraries across the city where staff are happy to assist.

All adults, children and babies MUST have their own ticket to gain access to the event.

Animals are not permitted into the event with the exception of guide and assistance dogs.

Admission to the venue is subject to the presentation of a valid ticket. 

All persons seeking entrance to the venue acknowledge GCL’s right to search any person and their belongings to prevent unauthorised and/or dangerous articles being brought in which might be used to cause injury or damage to persons or property. GCL may refuse entry to the arena any person refusing to submit to such a search.

Bags will be searched and entry will be at the discretion of the event organisers.

If possible, don’t bring a bag to the event if it is not necessary.

• Any item that could be considered a weapon, including multi-tools:
• Alcohol
• Barbeques and other cooking devices – take out as not relevant to this event
• Glass bottles/jars/containers
• Portable laser equipment
• Laser pens
• Flares
• Gas or smoke devices
• Sparklers
• Fireworks
• Air horns
• Megaphones
• Spray paint cans
• Aerosols over 250ml
• Drones
• Sound systems
• Banners or flags of any political or protest group/organisation
• Unofficial tabards and reflective jackets
• Flagpoles

All of the above items are not permitted into the venue and will be confiscated upon entry. This list is for information and guidance however, it is not exhaustive, any items deemed inappropriate by the event organisers may be subject to confiscation. Any person in possession of prohibited items may be refused admission or removed from the event.

Animals are not permitted into the event with the exception of guide and assistance dogs.