Restoration Fund
For events going on sale at our Concert Halls venues (Glasgow Royal Concert Hall, City Halls and Old Fruitmarket and Kelvingrove Bandstand), a Restoration Fund of £1.50 per ticket is added at check-out.
Through this, you are making a direct and valuable investment helping to improve sustainability, accessibility and customer experiences each time you visit one of our venues.
At many venues now across Scotland and the UK, it can be known by different names: a restoration levy, venue levy or facility fee.
Our four venues now range between 35 years and more than 100 years old.
A restoration fund is a ring-fenced amount that generates essential funds for enhancements, innovations and improvements to our buildings.
It is not used for day-to-day maintenance, utility bills or general safety measures.
Some suggestions for future developments could be automating entrance accessibility, enhancing front of house areas including services for customers, or making improvements to online services.
Yes, to ensure all customers are treated equally, if the commercial promoters hiring our venues ask for an allocation of tickets to be sent to external ticket agents e.g., Ticketmaster, Platinum, See Tickets etc, any tickets they sell will be subject to the Restoration Fund per ticket.
There are a few exceptions that will not have the Restoration Fund applied:
- Free of charge tickets
- Carer/Essential Companion/Personal Assistant free tickets
- Tickets for graduation ceremonies
- Tickets for local school, choir, dance group or church events
- Tickets for Celtic Connections Workshops
If an event is cancelled, the lead customer will be refunded the cost of their tickets plus the Restoration Fund, excluding any fees paid.
If an event is rescheduled to a new date and customers cannot attend the new date, the lead customer will be refunded the cost of their tickets plus the Restoration Fund, excluding any fees paid.
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